Seven Corners Assist

What should I do if I need medical care during my trip?

 

For Life-threatening Emergencies Worldwide:

1. Call the local emergency service and seek medical care as they direct.
2. Contact Seven Corners Assist as soon as you can (contact details are shown on your ID card).
• We will review for a Guarantee of Payment* to pay the medical facility directly if the facility will allow and we are able to verify necessary information. 
• If the facility where you are located cannot provide the level of care necessary for your medical condition, we will evaluate the need for an emergency medical evacuation.
3. Make sure your medical provider knows about applicable pre-certification requirements for your plan. Coverage can be limited if expenses are not pre-certified.  

For Situations That Are Not Life Threatening:

IN THE U.S. — Check your ID card for a network.

You have a network: Search for a medical provider near you and schedule treatment.

You don’t have a network:  You can visit any provider you wish, including our network providers; however, you will not receive special pricing.

• Whether you have a network or not, contact Seven Corners in these situations:
  • If non-emergency hospitalization is recommended.
  • Within 48 hours of the first working day following an emergency admission.
  • When your physician recommends surgery (including outpatient surgery).
• Check your insurance plan for pre-certification requirements and make sure your provider knows to contact Seven Corners Assist for pre-certification. Coverage can be limited if expenses are not pre-certified. 
• Do not pay a network provider as they will bill Seven Corners direct. 
• If your plan has a network and you see a provider outside the network, you may be required to pay for treatment when you receive it.

OUTSIDE THE U.S. — You have access to our international provider directory.

Visit Wellabroad.com or contact Seven Corners Assist for help finding a provider.

• Schedule an appointment with a nearby provider. Be certain to verify their payment preference before you see them. Some providers will bill Seven Corners direct, and others will require you to pay upon receiving treatment.
• Contact Seven Corners in these situations:
  • If non-emergency hospitalization is recommended.
  • Within 48 hours of the first working day following an emergency admission.
  • When your physician recommends surgery (including outpatient surgery).
• Check your insurance plan for pre-certification requirements and make sure your provider knows to contact Seven Corners Assist for pre-certification. Coverage can be limited if expenses are not pre-certified. 

*A Guarantee of Payment is a document that authorizes your medical provider/facility to treat you up to a stated dollar amount for specified medical conditions. It also includes details of your insurance plan, including medical maximum limit, deductible and copay if applicable.